Find answers to the most common questions about products and services offered by Sofort GmbH here. Do you want to talk to us? Our customer service details are also below.
- Questions on Sofort GmbH
Questions on SOFORT Banking
- I do not have online banking / net banking – can I use SOFORT Banking anyway?
- What data is required to make a payment by SOFORT Banking?
- Will the purchase amount be directly transferred from the customer to the merchant?
- Do I have to register to make a SOFORT Banking payment?
- What are the online banking accounts I can use SOFORT Banking with?
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- How secure is Sofort Banking?
- Questions on a completed SOFORT Banking transaction
- Questions on my order
Why does my SOFORT Banking transaction not work?
- Why can I not complete another SOFORT Banking transaction?
- What happens if I enter my login details incorrectly multiple times?
- What can I do if I do not succeed in the payment wizard?
- What can I do in case of a system abort / time expiry (shop/bank)?
- What can I do if I received my confirmation code too late?
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