Hello! How may we help you?
Find the answer to your questions about Klarna’s products, how to get started and how to sell with Sofort. Contact us if you need help.
Categories
Merchant Portal
How can I register a new E-Mail address or User in the Sofort Admin? | Why do I need to contact you from a registered E-Mail address? | How do I change the Administrator? | What is an administrator? | How can I change the email address registered with Klarna?
Questions about PSD2 & SCA
Who should I contact if I have questions about PSD2? | How will the 2FA be implemented in banks in the future? | What changes for Sofortüberweisung regarding SCA? | What is SCA? | What is PSD2?
Administration
Money Laundering Act / Verification of your company details | How can I change my SEPA direct debit mandate? | How can I change my bank account data? | How do I get my invoice?
Questions about SOFORT GmbH and Klarna
International | Who, or what, is SOFORT GmbH
Technical and Integration
What's the relationship between Sofort and Klarna? | When should I select a "Classic" project and when should I select a "Gateway" project? | I received the error message "8001". What does this mean? | Where do I find the modules for my shop system and the related integration manual? How is my shop system supported? | Is it also possible to receive payments in other currencies?
Customer related cases
What are the success, abort, and notification links? | Where do I find my project/notification password? | How do I initiate a (partial) refund?
Sell with Klarna
Are there any costs if I run a non-profit business? | What does it costs to offer direct banking as a payment method with Klarna? | What products are offered?
Contact us
We can help you as a merchant with all your questions.
Have you made a purchase with Sofort? Please visit our customer service page.
Do you want to start selling with Sofort? Get started right away!
Merchant Support opening hours
Monday to Friday
08:00 - 22:00
Saturday to Sunday
10:00 - 17:00
Bank Holidays
10:00 - 17:00