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Klarna Bank AB (publ) is a financial services provider based in Sweden. Klarna took over Sofort GmbH in 2014 and their German direct competitor BillPay in 2017. Klarna is now one of Europe’s largest banks and offers payment solutions for 60 million consumers and over 70,000 merchants. At present, Klarna is active in 18 markets and has over 1,500 employees.

Sofort GmbH is a payment service provider, which in 2014 was acquired by Klarna and the Klarna Group was established. Sofort Direct Banking (also known as Pay now with Klarna) is a popular service which allows you to make a fast and easy payment of your online purchases using your online banking details. The online merchant immediately receives a real-time confirmation of the transfer order and can dispatch the goods promptly or allow the download. Here you can find more information on Sofort / PayNow.

If your store needs to change the administrator and you do not have access to the Sofort Admin, you can fill out the form “Change of Admin” that we will send to you upon request.

Fill out all the information such as the name of the store, the organisation number, VAT-number, Customer ID and the new admin email.

Please note that if you fill out the the line “Previous admin email”, this user will be removed from the Sofort Admin. The form needs to be signed by the authorized signatory or be sent in from the current admin email.