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Jan 13, 20221 min read

Klarna Comment: January Newsletter.

Klarna K logo

by Klarna

At Klarna, our products and services are designed to give people more choice, flexibility and control over how they shop and pay. As part of this, we regularly send our customers newsletters about what you’ve told us you want to know, whether that’s new retailers you might be interested in, new services or product features at Klarna, or the latest campaigns we are working on.

On the 12th of January, Klarna’s weekly newsletter included a message profiling new retailers who are partnering with Klarna. Whilst the communication had the best of intentions to help people discover new retailers, we are aware that the tone of the message may have missed the mark on this occasion.

Promoting responsible shopping, spending and financial wellbeing is something we take extremely seriously. We have taken on board the feedback on this particular newsletter content, with updates to our internal guidelines and training, to ensure we continue to operate to the highest standards.

Copyright © 2005-2023 Klarna Bank AB (publ). Klarna Bank AB (publ) is authorised and regulated by the Swedish Financial Supervisory Authority. Deemed authorised by the Prudential Regulation Authority. Subject to regulation by the Financial Conduct Authority and limited regulation by the Prudential Regulation Authority. Details of the Temporary Permissions Regime, which allows EEA-based firms to operate in the UK for a limited period while seeking full authorisation, are available on the Financial Conduct Authority’s website. Klarna Bank AB offers both regulated and unregulated products. Klarna’s Pay in 3 instalments and Pay in 30 days agreements are not regulated by the FCA. Klarna Bank AB (publ) registered and head office: Sveavägen 46, 111 34 Stockholm, Sweden. A Swedish public limited company (publikt bankaktiebolag) registered with the Swedish Companies Registration Office with organisation number: 556737-0431.