Curious to learn more about the ins and outs of Klarna? Desperate to get-to-know our super talented and diverse team? Well, we sat down with the recent recipient of our Klarnaut of the Month title – Ellen Merrett – to discuss her Klarna journey thus far, as well as a few other titbits…
What inspired you to work at Klarna?
Klarna were (and still are) solving for a particular challenge I had as a customer – the pain of having to pay for clothes online upfront with no idea as to wether they will fit, then having to wait for what feels like weeks for a refund to clear on my card!
Can you describe working at Klarna in 3 words?
Challenging status quo
What do you love most about your job?
It’s never boring and there are always exciting things happening across our team and the business.
What are you working on at the moment?
Right now, my team are focussing on optimising some of our existing integrations with top retailers.
How does what you do influence Klarna?
I work with some our largest UK-HQ’d retailers to make sure that when offering Klarna our end-customers are getting the best possible experience.
What did you do that got you the UK Klarnaut of the Month award?
I was nominated by a colleague who heard positive feedback from my wonderful team!
What surprised you about working at Klarna?
The operating model and how many teams there are!
If you could have 3 dinner guests, who would you pick and why?
Louis Theroux, Trevor McDonald, David Attenborough.
What’s your favourite purchase you’ve ever made using Klarna?
Impossible question – there are too many! Either the Eve Lom Rescue Facemask from SpaceNK or Rains backpack from ASOS.
Who is your role model?
What’s your favourite Klarna memory?
The famous Klarna kick-off in Berlin, September 2019.
What did you want to be when you grew up?
A doctor (until I realised I’d have to study biology AND chemistry – both of which were my weakest subjects at school!)