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Feb 5, 202110 min read

We’re feeling the love!

Klarna K logo

by Klarna

You may have seen us pop up in the news over the last few days – and we have been overwhelmed with the outpouring of love and support from our Klarna community as you’ve shared with us your experiences and personal stories as to why you shop with and love Klarna 💕 Every day we’re working hard to provide you with the smooothest way to shop, so to hear that we are solving real life challenges for you, makes it all the more worth it!

Klarna is here to stay, and we wholeheartedly support the Buy Now Pay Later regulation in the UK. We are committed to working with the industry and welcome any review that continues to protect your consumer rights (find out more here).

And with that, here’s a little celebration of the love from our community this week:

Klarna supports not just me, but also my family.

To the big and small families, toddlers, or in-style teens – we’re here for you! To hear that we are helping you celebrate your birthdays, Christmas, those life events of all sizes. It put a big smile on our faces to see that we were able to bring some joy someone’s special day too!

Klarna lets you focus on what matters at these moments. So we’re delighted to hear that having the option to spread the cost of your purchase without interest*, fees or those pesky credit card charges has helped you when you’ve needed it the most.

* No hidden fees, charges or interest on our Pay in 3 instalments and Pay in 30 days products.





Klarna helps me turn my sitting room into a fitting room.

One of the best things about shopping with Klarna is being able to try before you buy. After all, why should you pay for something that might not fit, isn’t the right colour or simply isn’t what you thought it was?

In the past 12 months, online shopping has boomed and we’ve all placed orders online that may or may not have quite been what we expected . . . Hearing from you that using Klarna has given you that extra reassurance and the confidence of high street shopping at home is simply fabulous!

No more waiting for lengthy refunds. Try it on, and make sure you love it before anything leaves your bank account. In the end, if you like it, excellent! If it’s not quite right, no problem. Hit return in our app, post the item back to your retailer and your bank account won’t hear a thing.





Klarna helps me shop smarter!

We love to hear that you are shopping with KlarnaSense!  And making sure that you’re buying the right thing at the right time for you. Click here to find out more.

Klarna allows you to spread the cost of those larger investments or get what you love (and often need) right now, whilst being responsible with your finances.




Klarna gives me the best shopping experience.

We love that YOU love shopping with Klarna. With personalised wish lists, exclusive deals, regular reminders, and the freedom to pay how you prefer – you clearly know the meaning of smoooth shopping (and love that extra ‘o’)! Our community had a lot to say about their smoooth experiences, and we are here to hear it.




I use Klarna because it is better than credit cards.

Zero fees, zero interest* – we got you. Klarna is often considered a safer alternative to a credit card. We know that credit cards used to be the way to pay, but these products are intended and incentivised for consumers to stay in debt which is not what we believe in.

We check every time you use Klarna to make sure our products are right for you. And just because you’ve been accepted once, doesn’t mean you will automatically get accepted in the future – sometimes, it’s just not the right time. Find out more here.

* No hidden fees, charges or interest on our Pay in 3 instalments and Pay in 30 days products.




Thank you!

So to Simone and all of our Klarna community, we’re the best because you’ve pushed us to be the best. We will continue to work hard to provide you with the safest and smooothest shopping experience and would love to continue to hear your stories and feedback so we can do just that.



We would love to hear more from you! If you’d like to participate in our consumer feedback projects, please click here to show your interest.

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Copyright © 2005-2023 Klarna Bank AB (publ). Klarna Bank AB (publ) is authorised and regulated by the Swedish Financial Supervisory Authority. Deemed authorised by the Prudential Regulation Authority. Subject to regulation by the Financial Conduct Authority and limited regulation by the Prudential Regulation Authority. Details of the Temporary Permissions Regime, which allows EEA-based firms to operate in the UK for a limited period while seeking full authorisation, are available on the Financial Conduct Authority’s website. Klarna Bank AB offers both regulated and unregulated products. Klarna’s Pay in 3 instalments and Pay in 30 days agreements are not regulated by the FCA. Klarna Bank AB (publ) registered and head office: Sveavägen 46, 111 34 Stockholm, Sweden. A Swedish public limited company (publikt bankaktiebolag) registered with the Swedish Companies Registration Office with organisation number: 556737-0431.