Inside Klarna
Apr 29, 20201 min read

What the new FCA rules mean for you.

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by Klarna

At Klarna, we are obsessed with delivering the best for our millions of customers, which is why we are pleased to tell you about some new regulations set to help anyone struggling at the moment.

The eagle-eyed amongst you might have seen that on the 27th April, new rules from the Financial Conduct Authority (FCA) came into force with the aim of reducing hardship faced by consumers during the continuing lockdown in parts of the UK economy.

What are the rules?

These new rules are in place to help those who might have lost their jobs or be on a reduced income due to the COVID-19 outbreak. These customers are able to request up to a 3-month payment freeze to help them through this difficult period.

What is Klarna doing to help?

At Klarna, we always like to remain ahead of the curve when it comes to looking after our customers. Which is why we had already put new measures in place to support our customers as the pandemic emerged, including actions now included in the FCA rules.

We don’t want to only support people affected by COVID-19 but all of our customers, which is why we have always had a policy of helping customers in financial difficulty. Our Customer Service team is available to discuss the best way forward for anyone using our products at any time to ensure they get the best possible outcome and help reduce the financial worries that we all face from time to time.

More information about help available from Klarna can be found here and if you’d like to know more about the latest FCA rules please click here.