How do we capture (or acknowledge) an order in the Merchant Portal?

An unacknowledged order is an order that has been created in the checkout, but has not been acknowledged by your server.

If you have unacknowledged orders, we recommend raising the issue with your technicians so they can investigate potential API issues.

We further recommend managing these orders in the Merchant Portal.

Capturing an order indicates the goods are ready for dispatch/have been shipped to the customer. Actioning the capture will start the dunning chain if the customer has selected “Pay later” and “Financing”. Capturing the order also triggers Klarna’s payment process so you get paid.

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Copyright © 2005-2023 Klarna Bank AB (publ). Klarna Bank AB (publ) is authorised and regulated by the Swedish Financial Supervisory Authority. Deemed authorised by the Prudential Regulation Authority. Subject to regulation by the Financial Conduct Authority and limited regulation by the Prudential Regulation Authority. Details of the Temporary Permissions Regime, which allows EEA-based firms to operate in the UK for a limited period while seeking full authorisation, are available on the Financial Conduct Authority’s website. Klarna Bank AB offers both regulated and unregulated products. Klarna’s Pay in 3 instalments and Pay in 30 days agreements are not regulated by the FCA. Klarna Bank AB (publ) registered and head office: Sveavägen 46, 111 34 Stockholm, Sweden. A Swedish public limited company (publikt bankaktiebolag) registered with the Swedish Companies Registration Office with organisation number: 556737-0431.