How do we capture (or acknowledge) an order in the Merchant Portal?

An unacknowledged order is an order that has been created in the checkout, but has not been acknowledged by your server.

If you have unacknowledged orders, we recommend raising the issue with your technicians so they can investigate potential API issues.

We further recommend managing these orders in the Merchant Portal.

Capturing an order indicates the goods are ready for dispatch/have been shipped to the customer. Actioning the capture will start the dunning chain if the customer has selected “Pay later” and “Financing”. Capturing the order also triggers Klarna’s payment process so you get paid.

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