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Agreement questions

All questions

What details are needed in order for the agreement to be approved?

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Is there a binding period for the agreement?

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Where can I find my agreement?

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In what languages are Klarna's agreement available?

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How can I start selling to other countries?

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How do I add new or additional products?

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How can I upgrade to a new version of Klarna?

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How do I sign up with Klarna?

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Why is my IBAN needed for my Klarna agreement?

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We want to transfer our agreement to another company. How do we do it?

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We have changed our organisation number. How do we update it?

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How do we know when and which of the fraud and shipping policies we should use?

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Where do we find the shipping policy?

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Where do we find the fraud policy?

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What goods can’t be sold under a Klarna agreement?

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What does Klarna cover in terms of fraud risk?

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Contact us

We can help you as a merchant with all your questions.

Have you made a purchase with Klarna? Please visit our customer service page.

When will I be paid for an order?

Do you want to start selling with Klarna? Get started right away!

Merchant Support opening hours
Monday-Friday 08:00-17:00
Saturday-Sunday Closed
Bank Holidays Closed

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