Agreement questions

Please find detailed information about Klarna’s ethical guidelines here.

Klarna’s merchants are protected against fraud when complying to the Shipping Policy.  You can access the Shipping Policy through this link.

Different fraud policies exist for different sales countries. All fraud policies can be found here.

Different shipping policies exist for different sales countries. All shipping policies can be found here.

Full details and information can be found in your Klarna agreement.

Simply contact us at Merchant Support explaining you wish to transfer your agreement. We will forward a transfer agreement form which needs only to be completed and returned.

Simply contact us at Merchant Support informing us that you wish to register a new organisation number and we will forward a transfer agreement form which needs only to be completed and returned.

If you are selling goods to customers in another country, your IBAN number is required in order to receive international payments. You will find the IBAN number associated with your bank account in your online banking or you can contact your bank.

Get started with Klarna simply by following this link.

You can also contact our Sales department by following this link.

If you would like to upgrade your agreement to a new version, such as PrestaShop or WooCommerce, simple complete the upgrade request form found on our website. Alternatively, contact Sales regarding alternative platform upgrades.

If you wish to add additional Klarna products to your store’s account, contact the Klarna Sales team with your Merchant ID and we will be happy to assist.

Contact the sales department. Ensure your platform supports the integration of these countries and the countries are included in your Klarna agreement.

The Klarna agreement is available in English, Swedish, German and Finnish.

If you signed your agreement online at klarna.com, simply to log in to the Merchant Portal and go to the Products app. At the bottom of the page you will find a confirmation copy of Klarna’s Terms and Conditions, which in this case is your agreement.

If you signed up through a partner or via a unique integration with the Klarna Sales team, please retain a copy of your agreement for future reference or contact Klarna Merchant Support via an administrator email address.

The binding period is 12 months. The agreement will be renewed automatically one month before the binding period ends. Klarna retains the right to cancel this agreement at any time.

If you signed up for Klarna using our website klarna.com, you have no binding period on your agreement.

In order for your agreement to be approved, the following criteria must be met. Additionally, Klarna performs an individual risk assessment of all merchants, which in some cases might require further documentation. Should you have any questions contact Merchant Support:

The following details must be visible on your webshop:

• Organisation number – please note that the organisation number specified on the webshop must match the one registered with Klarna
• Registered company name
• Registered company address
• Prices on the products including transaction currency
• Product description
• Terms and conditions
• Your contact details including an email address
• Return policy including 14 days return rights
• Shipping policy. If shipping costs are added, the amount needs to be specified
• Estimated delivery time

Additionally,

• Your URL must be live
• Your URL must not redirect to another website
• All links on the webshop must work, no error messages should appear