What does an expired order mean?

An expired order means we can no longer guarantee the order can be captured.
You can extend the expiry time by logging in to the Orders app in the Merchant Portal and clicking “Expired” but customers may no longer be creditworthy.

For purchases paid with card or direct transfer, the order amount will be repaid to the customer as soon as the order expires, these order cannot be reopened or extended.

Was this article helpful?

Yes, it was helpful.
No, I still need help.

Copyright © 2005-2023 Klarna. Klarna Financial Services UK Ltd is authorised and regulated by the Financial Conduct Authority (“FCA”) for carrying out regulated consumer credit activities (firm reference number 987889), and for the provision of payment services under the Payment Services Regulations 2017 (firm reference number 987816). Klarna Financial Services UK Ltd offers both regulated and unregulated products. Klarna’s Pay in 3 instalments and Pay in 30 days agreements are not regulated by the FCA. Incorporated in England (company number 14290857), with its registered office at 125 Kingsway, London, WC2B 6NH.