Corporate Social Responsibility.

Klarna exists to make the world a better place through our clear goal to elevate the shopping experience and enable better personal finance management. So Social Responsibility lies at the heart of our business model. That said, Social Responsibility cannot be assumed or taken for granted so we have a number of dedicated programmes of work and reporting to ensure we are constantly monitoring our impact on the world we operate in through our key stakeholders: consumers, merchants, co-workers, shareholders and investors suppliers and supervisory authorities.

Business principles – three Os program.

The ‘three Os’ are three principles which we run our business by. They are:


We believe in being simple and straightforward in everything we do. That includes being open and transparent with our customers and merchants.

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We want to redefine payments and the way people shop. But we want to do so in a way that adds social value, champions diversity and helps everyone achieve their ambitions – no matter what their background.

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We believe in celebrating innovation in technology. Yes, we’re a tech company, but our success is built on imagination as much as it is built on algorithms and applications.

That’s why we’re proud to support creative initiatives both inside and outside the business.

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Climate ambitions.

Climate change is happening. Not sometime in the distant future, but right here, right now. It’s a profound, systemic, global challenge that will undoubtedly impact each and every one of us in ways we can hardly imagine. Even though Klarna has limited physical products – our technology powers online commerce for hundreds of thousands of merchants and millions of consumers across the globe – our operations and growth contributes to global climate change. We, like other companies, cannot and should not avoid our responsibility, but like everything else we do at Klarna, we want to focus on finding solutions that add value and have a real impact. We have already started a journey towards becoming more sustainable in how we function, but we know we need to do more and that’s why we have now significantly increased our ambitions and actions.

As a starting point, we met our own goal to become climate neutral for the year 2019. Thanks to our first ever climate report, we now also have invaluable insights into the ways we can make the biggest impact and reduce our emissions across different parts of our business going forward.

Looking ahead to 2021, we have set clear goals and ambitions for our business towards to continue our journey:

  • Host 100% of our server use and data storage in the cloud.
  • Use renewable energy in 95% of offices where we have the ability to choose our own suppliers, and in 60% of all of our offices.
  • Reduce global air travel emissions by 5% per employee.

Reporting and accountability.

We are accountable for our commitments. That is why, from 2017, we have produced an Environmental, Social and Governance report, separate from our annual report. Each year, we submit this report to our auditors at the same time as our annual report. You can read our ESG-Report 2019 here.