Am I protected from unauthorised purchases using Klarna?

You can always contact our customer service team regarding an unauthorised purchase either through our 24/7 chat or by phone. Outside of our standard phone operating hours, a dedicated phone line for unrecognised orders can be reached by calling us on our regular numbers, which can be found here. Simply press one to be transferred to the specialist team. Please be advised that standard Klarna queries cannot be answered using this service.

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Our customer service team is available through chat or by phone between opening hours of 9 am – 6 pm.


Local Rate: 020 300 50833
Freephone: 0808 189 3333
Fraud related (available 24/7): 0203 005 0837