How and when will I receive my refund?

All refunds will be issued according to the store’s policy for returns and cancellations. Once the store has registered your return or cancellation with Klarna, your refund will be processed, you can expect your refund as outlined below:

Your refund will be processed to your original form of payment. If your original form of payment is associated with a now closed bank account or credit card, please contact your financial institution regarding the refund. If you have paid for your order with a card, the refund will be made back to the same card.

For “Pay in 3 instalments”

Refunds for Pay in 3 are processed in different ways, depending on the status of your payment schedule, how much you have paid and if the store has processed a full or partial refund.

Full refund

If a full refund is registered on your order, possible remaining payments will be cancelled and the already paid amount will be refunded to the card used to make the payment.

Partial refund

In case the partial refund was more than the remaining balance on your order, the amount will be deducted from the outstanding balance first and the difference will automatically be refunded to the card you used to pay off the purchase.

In case the partial refund was less than the remaining balance on your order, the amount will be deducted from the outstanding balance and spread evenly over the remaining payments.

For “Pay in 30 days”

If the store provides a partial refund for your order, you’ll receive an email letting you know the updated amount due.

For “Financing Account”

If you are using Financing, your refund will be available as a positive balance in your account with Klarna. This allows you to purchase again using your account at any participating online stores.

Good to know: The refund will be processed within the next 5-7 days of the online store logging the returned or cancelled order. If the store’s return policy does not allow refunds to the original form of payment, for example, they only allow store credit, you are still responsible for your payments to Klarna associated with that purchase.

Still waiting for your refund?

Refund processing times vary and can take up to 14 days depending on your financial institution. To check the status of your refund, please confirm first that the store has updated your statement accordingly here and check if you might have already been refunded to your original payment method.
If 10 days have passed since the issue of credit and you are still missing your refund please contact us for further support.

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