How and when will I receive my refund?

All refunds will be issued according to the store’s policy for returns and cancellations. Once the store has registered your return or cancellation with Klarna, your refund will be processed, you can expect your refund as outlined below:

Your refund will be processed to your original form of payment. If your original form of payment is associated with a now closed bank account or credit card, please contact your financial institution regarding the refund. If you have paid for your order with a card, the refund will be made back to the same card.

For “Pay in 3 instalments”
If you receive a partial refund for your order, the credit will be applied to the remaining balance.

In case the partial refund was more than the remaining balance, then the amount will be automatically refunded to the card used to make the payment

In case of a remaining unpaid balance, the refund will be spread evenly over the remaining payments.

Example: If you have placed an order for £90.00 and after you have paid the first instalment a refund of £30.00 is issued, this refund will be equally deducted from the remaining instalments. Meaning that the second and third instalment will be £15.00 each.

For “Pay in 30 days”
If the store provides a partial refund for your order, you’ll receive an email letting you know the updated amount due.

For “Financing Account”
If you are using Financing, your refund will be available as a positive balance in your account with Klarna. This allows you to purchase again using your account at any participating online stores.

Good to know: The refund will be processed within the next 5-7 days of the online store logging the returned or cancelled order. If the store’s return policy does not allow refunds to the original form of payment, for example, they only allow store credit, you are still responsible for your payments to Klarna associated with that purchase.

Still waiting for your refund?
Refund processing times vary and can take up to 10 days depending on your financial institution. To check the status of your refund, please confirm first that the store has updated your statement accordingly here and check if you might have already been refunded to your original payment method.
If 10 days have passed since the issue of credit and you are still missing your refund please contact us for further support.

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