How can I report a fraud attempt?

If you are concerned that you may be a victim of fraud, you can immediately pause your payments by reporting the unauthorized purchase in the app:

  1. Go to My Klarna
  2. Tap All purchases and select the unauthorized purchase
  3. Select Report a problem and choose I suspect identity theft
  4. Follow the prompts to submit your claim
  5. Your payments will be paused while we investigate on your behalf

If you don’t have the app, you can contact us by chat or by phone on 0203-005-0837

Note: Pay attention to Klarna communications after your report since we might reach out if we need more information

Should I also report it to the authorities?
​​Yes, if you believe an unauthorized purchase has been made in your name, you should report this first in the app and immediately after to the authorities.

Additional actions:

  • Report the related card or transaction to your issuing bank
  • Provide us with your Police report case number as soon as you get it

Read Klarna’s Fraud protection promise to learn more about how we protect you from purchases or charges made without your authorization.

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Copyright © 2005-2023 Klarna Bank AB (publ). Klarna Bank AB (publ) is authorised and regulated by the Swedish Financial Supervisory Authority. Deemed authorised by the Prudential Regulation Authority. Subject to regulation by the Financial Conduct Authority and limited regulation by the Prudential Regulation Authority. Details of the Temporary Permissions Regime, which allows EEA-based firms to operate in the UK for a limited period while seeking full authorisation, are available on the Financial Conduct Authority’s website. Klarna Bank AB offers both regulated and unregulated products. Klarna’s Pay in 3 instalments and Pay in 30 days agreements are not regulated by the FCA. Klarna Bank AB (publ) registered and head office: Sveavägen 46, 111 34 Stockholm, Sweden. A Swedish public limited company (publikt bankaktiebolag) registered with the Swedish Companies Registration Office with organisation number: 556737-0431.

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