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I don’t recognize a charge, what should I do?

If you receive an email or see a charge linked to Klarna that you don’t recognize, report the unauthorized charge to us.

Before reporting a charge as unauthorized, first, check that:

  • You are the only person in your household who has used your account to shop

  • You did not select Klarna at the checkout on a store’s website without noticing

  • You did not receive an order confirmation or email from Klarna on or around the date of the purchase

  • It‘s not a charge for a previous order that has been billed separately

  • It’s not a possible authorization hold for a pending purchase

If you still do not recognize this Klarna purchase and you believe you may be a victim of identity theft, report it to us directly in the app or by

.

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Copyright © 2005-2024 Klarna. Klarna Financial Services UK Ltd is authorised and regulated by the Financial Conduct Authority (“FCA”) for carrying out regulated consumer credit activities (firm reference number 987889), and for the provision of payment services under the Payment Services Regulations 2017 (firm reference number 987816). Klarna Financial Services UK Ltd offers both regulated and unregulated products. Klarna’s Pay in 3 instalments and Pay in 30 days agreements are not regulated by the FCA. Incorporated in England (company number 14290857), with its registered office at 10 York Road, London, SE1 7ND.