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I have a problem with the order purchased with my gift card, what should I do?

If you haven’t received the items purchased with your gift card, or there is something wrong with the order, contact the store.

Good to know: 

  • It is only the store that can answer questions about items purchased with a gift card.

  • Gift cards are non-refundable, which means your payment plan will continue as scheduled.

  • Our customer service agents are not able to cancel, refund, or adjust gift card amounts.

  • Read the store's gift card Terms & Conditions

My gift card does not work

Let us know what the problem is by submitting the information in the app:

  1. to the app

  2. Tap Report a problem to pause your upcoming payment

  3. Keep an eye on the app for updates on the status of the investigation

Can’t find your gift card in the app?

  1. Log in the

  2. Select Gift cards from your Wallet

  3. Tap View all and scroll to view your cards

When shopping online, enter the gift card number and PIN in the gift card section in the store’s checkout. If you’re shopping in-store, provide the gift card number and PIN to the cashier.

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Copyright © 2005-2024 Klarna. Klarna Financial Services UK Ltd is authorised and regulated by the Financial Conduct Authority (“FCA”) for carrying out regulated consumer credit activities (firm reference number 987889), and for the provision of payment services under the Payment Services Regulations 2017 (firm reference number 987816). Klarna Financial Services UK Ltd offers both regulated and unregulated products. Klarna’s Pay in 3 instalments and Pay in 30 days agreements are not regulated by the FCA. Incorporated in England (company number 14290857), with its registered office at 10 York Road, London, SE1 7ND.