Warning! Fake paper invoices appearing to come from Klarna are currently circulating. The invoices reference an outstanding payment for a purchase which does not exist. To view your outstanding invoices, log into the customer portal or the app.

I have an excellent credit score so why did Klarna not approve my order?

Klarna makes credit decisions based on available credit decision data in real time. We are a financial institution and must always lend wisely, based on whether consumers are able to pay debt at the time of purchase, and not always based on historical lending assessment. Additionally, your card provider may not have approved the purchase if the card payment was required upfront.

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