I have an excellent credit score so why did Klarna not approve my order?

Klarna makes credit decisions based on available credit decision data in real time. We are a financial institution and must always lend wisely, based on whether consumers are able to pay debt at the time of purchase, and not always based on historical lending assessment. Additionally, your card provider may not have approved the purchase if the card payment was required upfront.

Was this article helpful?

Yes, it was helpful
No, I still need help

Still need help? Contact us.

We’re available 24/7 via chat.


Local Rate: 020 300 50833
Freephone: 0808 189 3333
COVID-19 related: 0203 005 0834
Fraud related (available 24/7): 0203 005 0837