You can apply for a repayment plan if you are experiencing financial difficulties:

1. Log in to the

   app
    

2. Select the unpaid purchase

3. Tap Report a problem then Financial support

4. Complete the form to

   set up a repayment plan with Klarna

You can also obtain external debt advice from not-for-profit organisations offering free, confidential and impartial advice.

Related articles

• I need support to manage my debt - what resources are available to me?