What information do I need to provide when I buy?

To make a purchase with Klarna you need to provide:

  • Your phone number
  • Email Address
  • Current billing address
  • A valid debit/credit card

We recommend that if you are new to Klarna and you haven’t used Klarna’s payment options before, you should have your first order delivered to your billing address (where your bank account is registered). This maximises the chances of your purchase being accepted.

All information will be sent to your email address, so it is important you provide the right contact details. If you do not receive your statements you may become liable for late payment fees.

Good to know: If you change your email address after you have placed an order, please contact Customer Service and we will help you update your information.

Was this article helpful?

Yes
No

Still need help? Contact us.

We’re available 24/7 via chat.

Chat
Phone

Local Rate: 020 300 50833
Freephone: 0808 189 3333
COVID-19 related: 0203 005 0834
Fraud related (available 24/7): 0203 005 0837