Thank you for your patience, we are currently experiencing higher chat volumes than usual, which means our customer service agents' response time is slightly longer than usual. In the meantime, answers to our most commonly asked questions can be found below.

I’ve lost my job/income and can no longer pay on time due to COVID-19, what can I do?

If you are experiencing payment difficulties as a result of circumstances relating to COVID – and need help with a payment holiday or would like to discuss other appropriate options chat our Customer Service or call us on 0203 005 0834. We are here to help.

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