I’ve lost my job / income and can no longer pay on time due to COVID-19, what should I do?

If you are experiencing, or reasonably expect to experience, payment difficulties as a result of circumstances relating to COVID-19 – and need help with a payment holiday or to discuss other more appropriate options to help with future payments, please do not hesitate to contact our customer service team through our chat or by phone on 0203 005 0834. We can then work together to find the best solution for you.

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