I’ve made a purchase but I’m no longer able to receive my delivery due to COVID-19, and want to cancel the order. What do I do?

Please reach out to the merchant to find a solution. Even if the order has already been shipped, please make sure you report the return in the Klarna app so that we can pause your payment while the merchant confirms they have received the return. In order to do so, simply log into the Klarna app (in web or iOS/Android) and select the ‘purchases’ tab to find the impacted order. Once you select the impacted order, scroll to the bottom of the order details page and select the “Report a return” button.

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