I’ve received a request for payment for a purchase that has been cancelled due to the COVID-19 pandemic. What should I do?

To protect people during the evolving COVID-19 pandemic, some merchants are cancelling certain services that you may have already purchased. Please reach out directly to the merchant to enquire about the status of your event, travel or product. More information on how to file a claim for physical goods not received can be found in Klarna’s buyers protection policy here.

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