I’ve received a request for payment for a purchase that has been cancelled due to the COVID-19 pandemic. What should I do?

To protect people during COVID-19, some merchants are cancelling certain services that you may have already purchased. Please reach out directly to the merchant to enquire about the status of your event, travel or product. More information on how to file a claim for physical goods not received can be found in Klarna’s buyers protection policy here.

Was this article helpful?

Still need help? Contact us.

Our customer service team is available through chat or by phone between opening hours of 9 am – 6 pm.

Chat
Phone

Local Rate: 020 300 50833
Freephone: 0808 189 3333
Fraud related (available 24/7): 0203 005 0837