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I've received my monthly statement and a payment is due, but I've not yet received my goods.

Log in here to tell us that you haven’t received your goods yet. You can also let us know by logging in to the Klarna app for iOS and Android, or by chatting with our customer service agents 24/7. Once you have reported that you haven’t received your good, you won’t need to make payment until the issue is resolved.

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