My payment holiday (payment freeze) due to COVID-19 is coming to an end, what happens next?

If you’re coming to the end of a period of temporary financial relief, e.g. a payment holiday (payment freeze), because you had payment difficulties as a result of circumstances relating to COVID-19, you will be contacted by Klarna via email which will include information on your new due date. If at such a time you require additional support, please do not hesitate to contact our customer service team through our chat or by phone on 0203 005 0834 between the hours of 9am to 6pm, Monday to Saturday. We can then work together to find the best solution for you.

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