What happens if I can’t pay on time due to COVID-19?

If you are experiencing, or reasonably expect to experience, temporary financial hardship / payment difficulties as a result of circumstances relating to COVID-19 – and need help with a payment holiday (payment freeze) or to discuss other more appropriate options to help with future payments, please do not hesitate to contact our customer service team through our chat or by phone on 0203 005 0834 between the hours of 9am to 6pm, Monday to Saturday. We can then work together to find the best solution for you.

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Our customer service team is available through chat or by phone between opening hours of 9 am – 6 pm.


Local Rate: 020 300 50833
Freephone: 0808 189 3333
COVID-19 related: 0203 005 0834
Fraud related (available 24/7): 0203 005 0837