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What happens if I’m experiencing financial difficulties due to COVID-19?

If you are experiencing payment difficulties Klarna is here to support you. Chat our Customer Service or call us on 0203 005 0834.

For additional support contact not-for-profit organisations:

  • Money Advice Service – free, unbiased and easy-to-access money tools, information and advice. Call 0800 138 7777
  • Citizens Advice – free and impartial consumer advice. Call 0808 223 1133
  • AdviceUK – debt advice including specialist advice for minority communities and people with disabilities. Call 0300 777 0107
  • Christians Against Poverty –  free debt advice in your home. Call 0800 328 0006
  • National Debtline – free guides, factsheets, tools and debt advice. Call 0808 808 4000
  • StepChange Debt Charity – For debt advice throughout the UK. Call 0800 138 1111


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Copyright © 2005-2023 Klarna Bank AB (publ). Klarna Bank AB (publ) is authorised and regulated by the Swedish Financial Supervisory Authority. Deemed authorised by the Prudential Regulation Authority. Subject to regulation by the Financial Conduct Authority and limited regulation by the Prudential Regulation Authority. Details of the Temporary Permissions Regime, which allows EEA-based firms to operate in the UK for a limited period while seeking full authorisation, are available on the Financial Conduct Authority’s website. Klarna Bank AB offers both regulated and unregulated products. Klarna’s Pay in 3 instalments and Pay in 30 days agreements are not regulated by the FCA. Klarna Bank AB (publ) registered and head office: Sveavägen 46, 111 34 Stockholm, Sweden. A Swedish public limited company (publikt bankaktiebolag) registered with the Swedish Companies Registration Office with organisation number: 556737-0431.