What will happen to my purchase that has not been delivered because of the COVID-19 pandemic?
A lot of our merchants are currently experiencing shipping delays due to increased demand. Please use the tracking number provided by the merchant for the latest progress on your order’s estimated delivery. If after checking with the merchant, there was an issue with the order you can report a problem 24/7 in our app. When reporting your issue select “Report a problem” on the impacted order and then “I did not get my delivery”. This will pause the payment temporarily to give you time to resolve the issue with the merchant.
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