What will happen to my purchase that has not been delivered because of the COVID-19?

A lot of our stores are currently experiencing shipping delays due to increased demand. Please use the tracking number provided by the store for the latest progress on your order’s estimated delivery. If after checking with the store, there was an issue with the order you can report a problem in our app. When reporting your issue select “Report a problem” on the impacted order and then “I did not get my delivery”. This will pause the payment temporarily to give you time to resolve the issue with the store.

Was this article helpful?

Yes, it was helpful
No, I still need help

Still need help? Contact us.

We’re available 24/7 via chat.


Local Rate: 020 300 50833
Freephone: 0808 189 3333
COVID-19 related: 0203 005 0834
Fraud related (available 24/7): 0203 005 0837