Warning! Fake paper invoices appearing to come from Klarna are currently circulating. The invoices reference an outstanding payment for a purchase which does not exist. To view your outstanding invoices, log into the customer portal or the app.

Why can’t Klarna’s customer service agents explain why my purchase was declined?

Our agents do not have access to the data you have shared with different companies and institutions that provide data to the Credit Reference Agencies which affects your credit report.  For further information about what a CRA is, click here.

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