Why have I not been offered Instalments?

Although Instalments is widely promoted it is not always universally available. The Instalments payment option is automatically generated by algorithms that are dependent upon a number of factors including address details, cardholder details, amount of order, the online store, previous order history and item availability.

Was this article helpful?

Still need help? Contact us.

Our customer service team is available through chat or by phone between opening hours of 9 am – 6 pm.

Chat
Phone

Local Rate: 020 300 50833
Freephone: 0808 189 3333
Fraud related (available 24/7): 0203 005 0837