If something hasn’t quite worked out the way it was supposed to the simplest and quickest way is to chat with us.
At Klarna, each of our customers is important to us, and we uphold your right to a fair, swift, and courteous service at all times.
To submit your complaint:
Contact our Customer Service
File your complaint with one of our trained Customer Service agents
Provide us with as much relevant information as possible (e.g., your statement reference), to ensure that we can help you as quickly and effectively as possible
We deal with all complaints promptly, effectively, and in a positive manner and aim to resolve the matter during your initial contact with us. If this isn’t possible, we will keep you updated throughout our investigation, and we will endeavour to resolve your complaint as quickly as possible.
If you're not satisfied with our final response for a Pay Later or Pay in 3 purchase made on or after 15 July 2026, or we haven't resolved your complaint within 8 weeks, you have the right to refer it to the Financial Ombudsman Service free of charge. Visit financial-ombudsman.org.uk or call 0800 023 4567.
For purchases made before 15 July 2026, the Klarna Complaints Adjudicator is available as an independent review after our Final Response.