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Personal shopping: Ask Klarna
Need personal shopping advice? Ask Klarna.
Chat with personal shoppers for advice and inspiration to help find the right product for yourself or as a gift for friends and family. Shop with confidence at all your favorite retailers, across categories.
Just ask Klarna.
A personal shopper that fits in your pocket.
Ask Klarna connects shoppers with personal shoppers who help you find exactly what you’re looking for. Fast.
How Ask Klarna works.
Get a hand when choosing between brands, get advice on finding products you’ll love, and get inspiration. Just ask Klarna’s personal shoppers. This is how easy it works.
Shop, browse, and ask Klarna.
Whether you’re browsing around categories or have questions about a specific product, start a chat with our personal shoppers whenever directly in the Klarna app.
Chat live with personal shoppers.
Get a hand when choosing between brands, get advice on finding products you’ll love, and get inspiration. Just ask Klarna’s personal shoppers.
Buy with confidence.
Got a question before checkout? Feeling indecisive? Ask Klarna for the answers you need to check out with complete confidence.
No frustrating chatbots.
When you Ask Klarna for recommendations you chat with real people. Our personal shoppers know a thing or two about shopping and are there to help you make the best choice.
Questions on how to use the feature and how to get going? Find your answers below. For any further help or trouble-shooting, please contact customer support.
Klarna is a personal shopping service that connects online shoppers with real industry experts. The Ask Klarna banner will appear when a shopper searches and compares products on Klarna.com or in the Klarna app, prompting them to ask for advice if needed. If a shopper chooses to engage, a chat window will open and a conversation—through text or video call—with one of Klarna's personal shoppers will begin.
When you’re engaging with Ask Klarna, you know you’re chatting with a real person. Our personal shopping team is comprised of the best talent from around the globe. Personal shoppers are trained and experienced in every category, so when you speak to them you know you are dealing with one of the best.
No. When you connect with a Klarna personal shopper, you are not speaking with a personal shopper associated with a particular brand or store. With Ask Klarna, you can get expert advice on any brand or product from Klarna's team of personal shoppers.
Klarna's personal shopping team members are hand selected and trained by our in-house experts and third-party staffing partners with the final approval coming from our Retail Operations Lead. The personal shoppers are hired based on their experience, personalities and commitment to delivering exceptional customer service online.
Our Klarna personal shopping team work for Klarna directly and are not affiliated with any brand or retailer.
No. Our Klarna personal shoppers are here to support you with product-related queries only. For any support, please visit our Customer Service page, here.
If you have found an item that you would like to purchase, you would proceed by adding your item to the basket and going to Checkout. If you need any support with online processes please visit our Customer Service support page.
Ask Klarna’s personal shoppers for advice and inspiration.
Chat with personal shoppers for advice and inspiration to help find the right product for yourself or as a gift for friends and family.
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Klarna is available around the world with a variable offering, choose one that suits you best.
One-time card bi-weekly payments with a service fee to shop anywhere in the Klarna App issued by WebBank. Other CA resident loans at select merchants made or arranged pursuant to a California Financing Law license. Copyright © 2005-2023 Klarna Inc. NMLS #1353190, 629 N. High Street, Third Floor, Columbus, OH 43215.