Klarna is a personal shopping service that connects online shoppers with real industry experts. The Ask Klarna banner will appear when a shopper searches and compares products on Klarna.com or in the Klarna app, prompting them to ask for advice if needed. If a shopper chooses to engage, a chat window will open and a conversation—through text or video call—with one of Klarna's personal shoppers will begin.

When you’re engaging with Ask Klarna, you know you’re chatting with a real person. Our personal shopping team is comprised of the best talent from around the globe. Personal shoppers are trained and experienced in every category, so when you speak to them you know you are dealing with one of the best.

No. When you connect with a Klarna personal shopper, you are not speaking with a personal shopper associated with a particular brand or store. With Ask Klarna, you can get expert advice on any brand or product from Klarna's team of personal shoppers.

Klarna's personal shopping team members are hand selected and trained by our in-house experts and third-party staffing partners with the final approval coming from our Retail Operations Lead. The personal shoppers are hired based on their experience, personalities and commitment to delivering exceptional customer service online.

Our Klarna personal shopping team work for Klarna directly and are not affiliated with any brand or retailer.

No. Our Klarna personal shoppers are here to support you with product-related queries only. For any support, please visit our Customer Service page, here.

If you have found an item that you would like to purchase, you would proceed by adding your item to the basket and going to Checkout. If you need any support with online processes please visit our Customer Service support page.