Hello, how can we help?
Find the answers to your questions about Klarna's products, how to get started and how to sell with Klarna. Contact us if you need any help.
What is the Merchant portal? | How do I login to the Merchant portal? | What can my team do in the Merchant portal? | How do I add users in the Merchant portal? | What do the various order statuses mean?
When will I be paid for an order? | What is a payment service provider (PSP)? | What is an Administrator? | What is AML and why do I need to complete this form? | What is required to complete an ownership change?
What are Klarna's payment options? | How do I add new or additional products? | Where can I find my agreement? | Which details are required in order for my agreement to be approved? | How can I start selling with Klarna?
Customer related cases
When is the customer refunded? | Can I remove a customer's late fee? | What happens when the customer makes a return? | Why can't the customer complete their purchase? | How do I change a customers billing address?
Sell with Klarna
How will I receive payment from Klarna? | How does Klarna charge for its service? | How does 'Pay in 30 days' work? | How do I market Klarna in my physical store? | What is the difference between Klarnas products?
Technical and integration
Where can I access marketing materials for my web store? | How do I add the Klarna badge to my available payment options? | Can I promote payment plans directly on my store? | Where can I find the Klarna API credentials? | How does the integration work?
Merchant Support opening hours
8:00 AM - 5:00 PM EST