If you have received an SMS request to confirm your verification code on behalf of customer service, please reach out to Klarna immediately via the app. Verification codes should never be shared.

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How do I read log entries?

If you’re trying to match the time shown on log entries to your own records, bear in mind that all-time information shown in Logs is in UTC (GMT). The Logs section currently offers a 7-day rolling window worth of data (the current day plus 6 days in the past).

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