What do I do when I can not deliver all the products to the customer in one go?

If you only have a part of the customers order in stock you do have the opportunity to send the order in parts. In these cases you can part capture the order by clicking on “Capture” above the goods list and then enter the amount that is supposed to be captured. When you are ready to send the rest of the order you do the same thing with the remaining amount.

Was this article helpful?

Contact us

We can help you as a merchant with all your questions.

Have you made a purchase with Klarna? Please visit our customer service page.

Do you want to start selling with Klarna? Get started right away!

Merchant Support opening hours

Mon-Fri

8:00 AM - 5:00 PM EST

Sat-Sun

Closed