What do the various order statuses mean?

Authorized: Order has been completed and is awaiting fulfillment by the merchant. Expired: The order’s authorization window has passed without fulfillment. Order is closed. Cancelled: Order has been cancelled prior to fulfillment by the merchant. Captured: Order has been completely or partially fulfilled; customer has been billed; Klarna’s payment to the merchant is scheduled. Refunded: Order has been completely or partially fulfilled; the merchant has credited the customer.

Was this article helpful?

Contact us

We can help you as a merchant with all your questions.

Have you made a purchase with Klarna? Please visit our customer service page.

Do you want to start selling with Klarna? Get started right away!

Merchant Support opening hours


8:00 AM - 5:00 PM EST