What does it mean that an order has expired?

Expired orders were not fulfilled within a 28 day timeframe. While the order is open, you can extend the expiry date by logging in to the orders app in the Merchant portal and using the “Extend” tab. Once an order expires we can no longer guarantee that the order can be activated, as the customer might no longer be credit worthy. Please contact our Merchant support for further assistance with expired orders.

Was this article helpful?

Contact us

We can help you as a merchant with all your questions.

Have you made a purchase with Klarna? Please visit our customer service page.

Do you want to start selling with Klarna? Get started right away!

Merchant Support opening hours

Mon-Fri

8:00 AM - 5:00 PM EST

Sat-Sun

Closed