Why did I get a fulfillment error email from Shopify?

“A fulfillment action for Shopify order XXX/ Klarna order id XXX for store NXXXXX has resulted in an error. To determine the cause of the error, please review the order in your Shopify admin tool and in the Klarna merchant portal.”

If you’ve received this email then an order fulfillment has failed. This can be due to an order being expired or already captured in the Merchant Portal. Contact Merchant Support if further assistance is needed.

Was this article helpful?

Contact us

We can help you as a merchant with all your questions.

Have you made a purchase with Klarna? Please visit our customer service page.

Do you want to start selling with Klarna? Get started right away!

Merchant Support opening hours

Mon-Fri

8:00 AM - 5:00 PM EST

Sat-Sun

Closed