Klarna will attempt to stop shipment of suspected fraudulent orders by sending a Stop Request email. Once the order has been stopped please cancel the corresponding invoice and confirm that the order has been stopped by responding to the email request. If you are unable to stop the order please respond with the shipping information according to our inquiry. If you have any questions regarding the request you can respond to the initial email and our Risk and Security team will be happy to assist you. Please keep in mind that we require a response within 24 hours in order for Klarna to maintain risk responsibility.
Was this article helpful?
We can help you as a merchant with all your questions.