A Smoooth
Purchase Flow.

Klarna is introducing a new purchase flow to simplify the shopping experience and set a global standard. The new purchase flow will enable the consumer to shop with a Smoooth, consistent and predictable experience, regardless of where they shop or how they want to pay.

The new purchase flow makes the shopping experience consistent and predictable wherever the customer shops with Klarna. The consumer will also benefit from a quicker, safer and more tailored checkout based on their preferences. To do this, we’ve updated the design and introduced a new login flow.

In order to get the improved purchase flow to work in an optimal way, there are only a few things to consider:

Order creation
With the new purchase flow we will also introduce additional payment methods to your checkout, in order to accommodate a predictable and consistent User Experience, regardless of where the consumer shops.

Only if you are validating payment methods and comparing such to what you would expect prior to creating Klarna orders in your backend systems please make sure this will be fixed. You’ll find the payment methods that need to be supported below.

• If you’re using Klarna's full check-out experience (Klarna Checkout) and validating purchases in Order Management, please see the payment methods that need to be supported here.
  

• If you’re showing Klarna as a payment option in your check-out (Klarna Payments) see the payment methods that need to be supported here.

In-app enablement
If you are using Klarna in your mobile app, we need you to be on the Klarna SDK versions that are compatible with the new UX! Please make sure you are on the latest SDK versions available, but not lower than the following ones:

Android: 2.1.6
iOS: 2.1.5

Single-widget
In order to optimize the purchase experience, we recommend you to retain only one single widget in your check-out. This means Klarna will be shown as one payment method in which the new purchase flow is visualized, and the consumer can choose how to pay and be remembered for future purchases.

B2B purchases - when changing customer type 

If a B2C or B2B session has already commenced and the customer type changes, it is necessary to initiate a new session. The reason for this is that Klarna does not handle B2B purchases directly; they are facilitated by a third-party vendor. As a result, the B2B Purchase flow operates independently from Klarna's B2C shopping experience. Therefore, it is crucial to create a session tailored to the appropriate customer type. Modifying an existing session to accommodate a new customer type will not be effective. For additional information on supported customer types and instructions on how to configure them, please read more here.
If your checkout process involves multiple steps and allows order changes on the final order review page before submission, here are the steps you need to follow:

Option 1 - Best Practice (recommended)
To optimize the checkout process, place the Authorize call at the final step and ensure either the auto_finalize parameter is removed for all payment methods or set to TRUE.
If the implementation includes Reauthorize and/or Finalize, both can be completely removed.

Option 2
To maintain your current logic, ensure that any order update functionality for B2B transactions is disabled on the final order review page.

Note: If you're utilizing a platform or plugin for Klarna integration without direct control, be reassured that we have already contacted our partners to make the necessary adjustments. 

Otherwise, nothing is required from your end and we will update the UX automatically into your current solution in the smooothest way possible. If you have any questions about these requirements, reach out to your account manager or to merchant support.