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Hand holding a phone with Merchant Portal landing page visible
Hand holding a phone with Merchant Portal landing page visible

The Merchant portal.

Your one-stop shop to manage everything with Klarna - from daily operations to business growth.


Your all-in-one business assistant.

With a single login to our Merchant portal dashboard, you can access multiple tools for hassle-free business management, new customer acquisition, growth, and more.

Operations, made simple.

Stay on top of your business with a daily sales overview.

Maximize your revenue with a summary of important to-dos.

Handle both online and in-store sales.

Fulfill multiple orders on the go with a single click.

Act on all customer disputes in one place.

Customize settlement reports to best suit your accounting system.

Give your team customized access to relevant tools and data.

Get immediate answers to your questions using the Help tool.

Reach (millions of) new shoppers and grow your business.

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Our audience, your customers.

Klarna has 150 million shoppers across 45 markets - and counting. Ready to meet them?

Use the Merchant portal to manage how your brand is presented to consumers across Klarna channels, including in our shopping app.

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Increase sales with promotional messaging.

When shoppers visit your site, let them know about flexible payment options with Klarna’s On-site Messaging - designed to increase your online sales and average order values.

Activate On-site Messaging today in the Merchant portal, and add tailored financing offers to your website right away.

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Let Klarna bring you more shoppers and higher conversions.

Klarna’s unique and engaging brand ensures you get more eyeballs. And sales. That’s why we’ve created ready-to-use assets for your website, email campaigns, and social media channels. Get the assets in the Merchant portal and tell shoppers just how smoooth (yes, with 3 o’s) you really are.

Get the help you need

Get the help you need, 24/7.

The Help tool is available around the clock.

  • Easily find relevant information and necessary guidance on the multiple functionalities of the Merchant portal tools.

  • Get help quickly, on your own terms.

  • Our Merchant support is always here for you via chat, phone, or email, too.

Here’s the cherry on top: It’s free.

Regardless of which Klarna solution or payment method you are using to create the best shopping experience for your customers, the Merchant portal makes running your business easier. And it doesn’t cost you a thing.

The world’s top brands are using the Merchant portal to manage and grow their business with Klarna.

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Some frequently asked questions.


and provide your verified email address and password. If you’ve forgotten the password, our reset option will send a new temporary password to the email address on file.

When you sign an agreement with Klarna, an account will be created in the Merchant portal. The email address that you entered in the agreement will be the username. You will receive a welcome email containing the username and a one time password which you will use the first time you log in.

To add a user in the Merchant portal, your administrator needs to log into the Users app. There you click “Invite user” in the top right corner and then enter the new email address along with the desired user role. When everything is done you click on “Invite” which will trigger an activation email to be sent to the new user email.

Go to the Users app and click on the email address that you want to remove. You will then see an alternative called “User details”. Here you can switch the status from “Enabled” to “Disabled”. When a user email is disabled it will no longer have the possibility to log into the Merchant Portal.

Click on your username in the top right corner. Then you will be shown a list where you can choose your preferred language.

you can read the Privacy Policy for this product.

Have additional questions?


Monthly financing through Klarna and One-time card bi-weekly payments with a service fee to shop anywhere in the Klarna App issued by WebBank. Other CA resident loans at select merchants made or arranged pursuant to a California Financing Law license. Copyright © 2005-2024 Klarna Inc. NMLS #1353190, 800 N. High Street Columbus, OH 43215. VT Consumers: For WebBank Loan Products (One-Time Cards, Financing, Klarna Card): THIS IS A LOAN SOLICITATION ONLY. KLARNA INC. IS NOT THE LENDER. INFORMATION RECEIVED WILL BE SHARED WITH ONE OR MORE THIRD PARTIES IN CONNECTION WITH YOUR LOAN INQUIRY. THE LENDER MAY NOT BE SUBJECT TO ALL VERMONT LENDING LAWS. THE LENDER MAY BE SUBJECT TO FEDERAL LENDING LAWS.