How can I enable or disable delivery tracking for my orders?

To enable delivery tracking

Log in to the app to connect your email for delivery tracking updates in real-time. Track all your orders in the app, whether you paid with Klarna or not.

  1. Go to My Klarna
  2. Navigate to Deliveries and tap Get started
  3. Choose your email provider and tap Continue
  4. Follow the prompts to allow Klarna to search your email inbox for tracking and order information

After you’ve connected your email, you’ll be able to add, track or mark orders as delivered in the app under Deliveries.

Good to know: Currently you can only connect Gmail or Outlook email addresses for in-app delivery tracking updates.

To disable delivery tracking

  1. Go to My Klarna
  2. Navigate to Settings and select Email for package tracking
  3. Select the email you wish to disconnect and tap Disconnect

Good to know: We immediately stop scanning your emails for purchase information after you have disconnected your email address. Already imported information will remain in your Klarna account.

What about my privacy?

To ensure your privacy we only scan emails that pass our 2-step selection process.

  1. Emails are scanned for delivery information
    Your email provider scans your emails for specific keywords (e.g. “order”, “tracking”, “shipping confirmation” and similar wording in your local language), and only emails containing these keywords will be accessed by Klarna. Emails containing keywords such as “appointment”, “hospital”, “banking” and similar will however not be processed.
  2. Verify email is from an online store
    Only emails from online stores and carriers that are known to us will be processed by Klarna. This means that sometimes tracking information sent to you by senders that are unknown to us will not be available for you in the Klarna app.

Good to know: At no point will a Klarna employee have access to your inbox and read your emails. However, since it is an automatic process it’s not possible to prevent Klarna from accessing specific emails but our selection process is in place to ensure that private emails are not parsed from your email.

Read our Privacy policy for more information about what data we collect and how it is processed.

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