How do I cancel my order?

To cancel your order, follow these steps:

1.
Contact the store Contact the store directly to cancel your order. Always follow the store’s cancellation policy. As the payment provider, we can’t cancel your order.
2.
Wait for the store’s confirmation We will cancel your payment accordingly and refund any paid amount when the store confirms the cancellation.
3.
Check for updates in the Klarna app You can check the status of your order anytime under Payments in the Klarna app.
4.
Receive refund Refunds are either credited to your Klarna balance or to the original payment method depending on your settings. If you have an open Klarna balance, your refunds will automatically be sent there. If you don't have a Klarna balance, you'll have received a notification in the app, and an email, to prompt you to either activate Klarna balance or choose to be refunded to another payment method.

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Monthly financing through Klarna and One-time card bi-weekly payments with a service fee to shop anywhere in the Klarna App issued by WebBank. Other CA resident loans at select merchants made or arranged pursuant to a California Financing Law license. Copyright © 2005-2026 Klarna Inc. NMLS #1353190, 800 N. High Street Columbus, OH 43215. VT Consumers: For WebBank Loan Products (One-Time Cards, Financing, Klarna Card): THIS IS A LOAN SOLICITATION ONLY. KLARNA INC. IS NOT THE LENDER. INFORMATION RECEIVED WILL BE SHARED WITH ONE OR MORE THIRD PARTIES IN CONNECTION WITH YOUR LOAN INQUIRY. THE LENDER MAY NOT BE SUBJECT TO ALL VERMONT LENDING LAWS. THE LENDER MAY BE SUBJECT TO FEDERAL LENDING LAWS.

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