We are currently experiencing higher call volumes than usual. We apologize for the longer waiting time for customer support. The answers to our most commonly asked questions can be found below, thank you for your patience.

How do I change the card for a purchase?

Log in to the app change the payment card used for a specific purchase.

  1. Go to My Klarna
  2. Tap Payments and select the purchase you would like to pay for with another card
  3. Tap Manage and then Change card
  4. Select your preferred card or tap Pay with other card and follow the prompts

Please repeat the steps if you wish to change the payment card for another purchase.
To change the card for your future purchases, you need to change the stored card in your Klarna account.

Good to know: You‘ll see a temporary authorization hold when you add a new card, which will be released within 5-7 business days.

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