How do I inform Klarna about a personal issue on an account (such as bankruptcy, a trusteeship or a deceased person)?

We understand that this can be a difficult time and we are here to help! Please provide all required information in the request form, to start the process.

What will I need?

  • Your details (such as name, contact details, date of birth)
  • Account owner’s details (if you are not the account owner)
  • Evidence supporting your request

What happens next?

Once the information has been reviewed, we’ll contact you to discuss the next steps.

Was this article helpful?

Yes, it was helpful
No, I still need help

Still need help? Contact us.

We’re available 24/7.

or Call us

Monthly financing through Klarna is issued by WebBank, member FDIC. Copyright © 2005-2023 Klarna Inc. NMLS #1353190, 629 N. High Street, Third Floor, Columbus, OH 43215. Other CA resident loans made or arranged pursuant to a California Financing Law license.