How long does it take for my problem to be solved?

The quickest way for you to resolve your problem is to find a solution together with the store. Please contact the store directly so they can update your payment plan accordingly. If you are unable to resolve your problem with the store after 21 days, we will ask you to provide us with more information so we can investigate further.

Once Klarna starts the review, resolution time usually ranges between 20 – 50 days, hence we recommend resolving the issue together with the store even after you’ve reported your problem to us.

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Monthly financing through Klarna and One-time card bi-weekly payments with a service fee to shop anywhere in the Klarna App issued by WebBank. Other CA resident loans at select merchants made or arranged pursuant to a California Financing Law license. Copyright © 2005-2024 Klarna Inc. NMLS #1353190, 800 N. High Street Columbus, OH 43215. VT Consumers: For WebBank Loan Products (One-Time Cards, Financing, Klarna Card): THIS IS A LOAN SOLICITATION ONLY. KLARNA INC. IS NOT THE LENDER. INFORMATION RECEIVED WILL BE SHARED WITH ONE OR MORE THIRD PARTIES IN CONNECTION WITH YOUR LOAN INQUIRY. THE LENDER MAY NOT BE SUBJECT TO ALL VERMONT LENDING LAWS. THE LENDER MAY BE SUBJECT TO FEDERAL LENDING LAWS.