How long do refunds take?

Your refund will be processed within 14 days. Once the store has registered your return or cancellation, you will receive your refund according to the store’s refund policy.

to view the status of your return or cancellation.

Good to know: Refunds are processed in different ways, depending on how much you have paid and if the store has processed a full or partial refund.

Pay in 4
Refunds are processed in different ways, depending on the status of your payment schedule, how much you have paid and if the store has processed a full or partial refund.

Please note, One-time card Pay in 4 includes a flat service fee, see the details of the cancellation of the service fee below.

  • Full refund
    Once the refund is registered against your order, any remaining payments will be cancelled and the already paid amount, including the service fee, will be refunded to the original payment method. If you selected 4 bi-weekly payments as your payment plan with a One-time card and there is a full refund then you will be refunded the service fee.

  • Partial refund
    If the partial refund is greater than the remaining balance of your order, the refund amount will be deducted from the outstanding balance and the difference will be credited to the original payment method.
    If the partial refund is less than the remaining balance of your order, the amount will be deducted from the outstanding balance and spread evenly across the remaining payments. You can view any updates to your payment plan in the app.

Please note, if there is a partial refund on an order placed with a One-time card the service fee is still charged.

Pay in 30 days
You’ll receive an email with updated payment information and payment updates in the

.

Financing
If the total amount owed is greater than the refund, the refund will be deducted from the total balance of your financing account.

If the total amount owed is less than the refund, the refund will be available as a positive balance in your Klarna account, allowing you to purchase again using your account at any participating online stores. Contact Customer Service to complete a refund form should you instead want the refund credited to your bank account.

Still waiting for your refund?
Depending on your financial institution, it can take up to 14 days for the funds to show in your account. To check the status of your refund, first

, then check the refund against your original payment method.

If after 14 days you have not received a refund, or your original form of payment is associated with a now closed bank account or credit card,

our Customer Service. If your payment plan has not yet been adjusted by the store, please contact the store directly to confirm your return or order cancellation.

Should the store’s return policy only allow refunds in the form of store credit, you are still responsible for your payments to Klarna associated with that purchase. According to the store’s T&Cs express shipping fees are not refundable.

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Monthly financing through Klarna and One-time card bi-weekly payments with a service fee to shop anywhere in the Klarna App issued by WebBank. Other CA resident loans at select merchants made or arranged pursuant to a California Financing Law license. Copyright © 2005-2024 Klarna Inc. NMLS #1353190, 800 N. High Street Columbus, OH 43215. VT Consumers: For WebBank Loan Products (One-Time Cards, Financing, Klarna Card): THIS IS A LOAN SOLICITATION ONLY. KLARNA INC. IS NOT THE LENDER. INFORMATION RECEIVED WILL BE SHARED WITH ONE OR MORE THIRD PARTIES IN CONNECTION WITH YOUR LOAN INQUIRY. THE LENDER MAY NOT BE SUBJECT TO ALL VERMONT LENDING LAWS. THE LENDER MAY BE SUBJECT TO FEDERAL LENDING LAWS.