I’ve received a request for payment for a purchase that has been cancelled due to the COVID-19 pandemic. What do I do?
In order to take necessary precautions for the evolving COVID-19 pandemic, some retailers are canceling certain services that you may have purchased. Please reach out directly to the retailer to inquire about the status of your event or in the case of travel to inquire about the status of the booking.
If you have already paid for the purchase, Klarna will refund you if the retailer processes a return under their refund policy.
We ask you to directly contact your retailer to resolve any issues you may have on your order. If your retailer updates your order it will be automatically reflected in our systems and in your Klarna app.
More information on how to report a problem with Klarna can be found in Klarna’s fraud liability protection here.