Insufficient funds – We’ll email you letting you know the payment was declined. Please contact your financial institution if you receive a message about insufficient funds.

Invalid account – Make sure you’ve entered the correct routing and account number when making a payment. Don’t worry, if you make a mistake we’ll notify you! You’ll receive an email notification if your numbers are entered incorrectly. To resolve this issue, simply re-enter the account and routing numbers in the “Payment Settings” section of your account.

Technical error – Try the steps below if you encounter a technical error when trying to make a payment:

  • Close and reopen your browser.
  • Use the most up-to-date browser version.
  • Clear your cookies.
  • Make sure you aren’t using a restricted network; such as a work connection. Sometimes these networks prohibit certain transactions.

Email not received – If you haven’t received your statement or login email, try checking your spam folder and following the “technical error” steps above! If you’re still experiencing issues, please contact Klarna Customer Service.