We are currently experiencing higher call volumes than usual. We apologize for the longer waiting time for customer support. The answers to our most commonly asked questions can be found below, thank you for your patience.

Why don’t I get delivery updates for my order?

If you are not getting delivery updates for an order it may be because:

  • The email is not from an online store
    The sender of the email containing delivery or order information was not identified as an online store. We have a database of online stores which is cross-referenced against the name of the sender in your inbox to make sure that private emails are not processed.
  • The email contains sensitive information
    The email contained keywords such as “hospital”, “bank”, “health” etc. We have a database of keywords that are cross-referenced against the information in the email to make sure that private emails are not processed.
  • The email provider is not supported by us
    Currently, you can only connect Gmail or Outlook email addresses for delivery tracking updates.
  • Blocked access
    If you are using a work email address, your employer might have blocked the access for 3rd parties.

Read our Privacy policy for more information about what data we collect and how it is processed.

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